Section 1

Confirmation and invoice

Upon confirmation, the customer's credit card detail is taken as a guarantee and full payment will be taken from the card by Cruise America Inc eight weeks prior to vehicle pick up. If booking on line confirmation will be issued immediately; if booking by telephone a confirmation will be issued and sent to you by mail or e-mail; other useful information will be attached. Please note: If departure is within 60 days of the booking, credit cards details are taken PRIOR to the reservation being made and charged upon confirmation.

Reservation changes

There are rules regarding reservation changes; the following changes would result in the booking being re-rated to the flex rate applicable at the time of the change:

  • Change of vehicle size
  • Change of pick up location
  • Change of departure date
  • Cancellation and rebooking.

The following changes may or may not require re-rate:

  • Change of party name
  • Change of drop-off date
  • Change of drop location

The following items will not require a re-rate:

  • Change in party size occupying original vehicle size
  • Adding of optional items to be pre-paid

After the first amendment admin charges also apply.

Driver Requirements

Qualified drivers must be 21 years of age or older, possessing a full and valid and identifiable driver's license from their country of origin. A major credit card and a foreign passport are required as identification prior to rental and will be verified. There are no charges for additional, qualified drivers presenting their full and valid licence and all must be listed on, and sign, the Rental Contract; all drivers are bound by Terms and Conditions of the Rental Contract at vehicle pickup.

Familiarization Tour

A tour of the vehicle and its working parts (approximately 30 minutes to one hour) is required to acquaint the customer and drivers with the operation of the vehicle before departure. This tour is only given during office hours.

Substitutions

Cruise America will make every effort to provide the customer with the model requested. They reserve the right to substitute models of similar or higher grade. Should a model of lower grade be offered and accepted, liability will be limited to refund of price differential between models paid for and model accepted by the customer.

Optional Use Generator

Most motorhomes based in the Continental U.S. and large, C30 size, motorhomes in Canada are equipped with generators. A generator is not necessary for normal vehicle operation and is subject to frequent service interruption. If customer chooses to use generator, extra charges will accrue at $3 per hour as determined by an installed running time meter.

Security Deposit

A minimum Security Deposit of $500 ($750 CDN) and estimated additional/non pre-paid rental charges, including mileage estimates if nothing pre-paid, are payable at departure by credit card. The card will be charged. Personal cheques, cash and ATM cards are NOT accepted. For certain rental applications, damage deposits may be increased at Cruise America's sole discretion. Credit card deposits are processed at departure. With payment of estimated rental charges other than by a credit card, a minimum deposit of $1000 ($1,500 CDN) is required at departure. Upon return, all extra charges, if any and such as additional mileage, are balanced against the damage deposit and a credit issued to the credit card to cover the refund.

Parking/Traffic Violations

Customers are responsible for reporting and payment of all parking/traffic violations at rental termination of rental. Non-reporting of parking/traffic violations breaches the Rental Contract and may result in an administrative charge of up to $100 in addition to the fines.

Restricted Areas

Vehicles may be operated with EXTREME CARE in Death Valley and other desert areas during the months of July and August. In summer, clients visit these areas at their own risk and Cruise America will not be held responsible for extraordinary vehicle recovery and other charges. Customer should be aware they could be held liable for all damages to vehicle, tires, towing charges, and all other related expenses as a result of a breakdown associated with operating in these areas. During certain periods, these areas are not habitable and could pose a danger to the customer and passengers.

Vehicles are not allowed on "logging" and other non-public roads, and selected highways such as the Apache Trail in Arizona.

Due to restrictions on vehicle heights, propane gas and parking, vehicles with propane are not permitted in Manhattan and are not permitted to travel through any underground or underwater tunnels. Violations of these restrictions void damage waivers and customer may also be held liable for all damages and all other related expenses.

Alaska, Yukon and Northwest Territories: You may drive to Alaska, Yukon, and Northwest Territories however, travel in Newfoundland on Dalton or Dempster Highways and other selected highways is prohibited under all conditions for all vehicles.

Mexico: Vehicles are not permitted to travel into Mexico or Northern Baja under any circumstance

Early Returns, Late Pick Ups, and Unused Miles
No refunds will be made for early returns, late pickups, or unused pre-paid miles (kilometres).

Fuel Information
No warranties are made concerning fuel mileage and fuel tank capacity. Cruise America assume no liability for fuel consumption rates. All gasoline and all propane refuelling during the trip are at the customer's expense. Vehicles are provided with 1/4 tank and this initial fuel may be charged for at departure at some rental centres.

One Way Rentals
One-way rentals are available between most rental centres by advanced reservation only and on request. They cannot be booked on the internet booking engine and you must call 0844 910 3271* to request a one-way.

Vehicle Return
Normal vehicle return time is in the morning between 9:00 am and 11:00 am. Returns after 11:00 am may be subject to a late return fee of $25 per hour. If you booked the Early Bird Departure Special you are entitled to return your motorhome any time up to 3pm. The customer agrees that he will return the unit in the same condition as he received it (excluding normal wear). A fee of up to $100 will be charged if the interior of the vehicle has not been cleaned or if the exterior is particularly dirty. The renter will pay for damages or loss of equipment. Holding tanks must be emptied prior to return of the vehicle or be subject to an additional charge of up to $100.

Rental Day
Rental charges up to 30 days are based on rates in effect at pick-up day. For longer rentals, extra 30 day periods will be assessed at the rate effective on the 31st day.

Motorhome Convenience Kits (Reservations required)
We need to know in advance if you would like to rent your vehicle provisioning kit or personal kits when you reach your destination, or pay for them in advance. A vehicle kit (VDK) is available for rent at $100 per rental. Personal kits are available for rent at $50 per person. A list of contents will be sent with your confirmation.

Other Rental Items and Prices

Cruise America and Cruise Canada have chairs, and camping tables on a limited basis subject to availability at selected locations. They cannot be pre-confirmed but we are happy to note on your reservation that you would like them if available. The costs are as follows:

Chairs: $7 per trip each
Camping tables: $10 per trip each.

Note: Most campgrounds will have a table at your pitch. Camping chairs are cheaply available at such as Walmart Target if n/a at the rental station.

Storage

Cruise America provide free storage of luggage at selected rental centres, all at owner's risk and subject to space available. We therefore recommend you use soft-side/collapsible luggage, particularly if you are taking a one-way journey!

Towing

Towing is not permitted

Exterior Storage

Storing items on vehicle roof or exteriors is not permitted ie you may not carry bicycles strapped to the outside of the motorhome. If you wish to have bicycles with you, some rental stations do provide bike racks on a first come first served basis.

Maintenance and Breakdown Responsibility

Every customer is responsible for checking engine oil, fluids, and coolant levels at each refuelling, as well as reporting mechanical failures immediately. Instructions and procedures for maintenance expense reimbursement are provided at the rental counter. Customers may be held responsible for mechanical damage due to negligence in vehicle operation or failure to provide normal maintenance. In the event the vehicle is in breakdown repair for 12 hours or more, through no fault of the customer, our responsibility to customer is limited to refund of daily rate or portion thereof. Radio, air conditioning, refrigerator, microwave and appliances, cruise control, and generator malfunctions are not considered breakdowns and no refunds are available for repair time to these items.

General Conditions

Rental prices, policies and conditions are subject to change without notice. Rentals are subject to the Terms and Conditions of the Rental Contract signed at the time of pick up, a copy of which is available by writing to Cruise America, 11 West Hampton Avenue, Mesa, AZ 85210, USA.

 



RENTALS ARE POSSIBLE FROM THIRTY-TWO NORTH AMERICAN LOCATIONS.

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